Collections & GTM Performance
Sample for Tratta Clients · Built with Laravel 12, Livewire 4, Tailwind CSS & Flux UI · Laravel Cloud
Why does this dashboard exist?
From the job description I got a sense of what this role involves: building dashboards, optimization reports, onboarding tools. I don't have your real data, but based on what I could find on Tratta.io, I put together this Livewire + Flux UI dashboard to show roughly what I think it could look like. The data is mocked, the implementation is real.
Recovery rate improved by 6.4 pts since last quarter, driven by higher portal engagement in <$250 accounts.
Failed recurring payments increased last week – consider proactively notifying 37 impacted consumers.
SMS campaigns deliver 1.7x higher payment conversion than email for balances under $500.
Total Collected
$482,910
+18% vs. last month
Transactions
12,847
Avg. payment: $37.60
Recovery Rate
24.3%
of eligible balance
Channels
Promise-to-Pay
71%
honored
29%
missed
Monthly Collections Trend by Channel
Accounts by Delinquency Bucket
Engagement & Channel Performance
| Channel | Sent | Open/Response | Click Rate | Payment Conv. |
|---|---|---|---|---|
| 24,500 | 34.2% | 8.1% | 3.2% | |
| SMS | 18,200 | 92.1% | 21.4% | 5.4% |
| IVR Calls | 6,800 | 67.3% | — | 4.1% |
| Portal | — | — | — | 8.7% |
Campaign Performance
| Campaign | Targeted | Response | Payments | Recovery |
|---|---|---|---|---|
| Feb Balance Reminder | 4,200 | 18.3% | $48,200 | 22.1% |
| Payment Plan Offer | 2,800 | 24.7% | $62,400 | 31.4% |
| Final Notice – 90+ DPD | 890 | 12.1% | $18,900 | 14.2% |
| SMS Quick Pay | 6,100 | 28.5% | $84,300 | 26.8% |
Insight: SMS campaigns deliver 1.7x higher payment conversion than email for balances under $500.
Payment Funnel
Checkout Types
Failed & Chargebacks
Risk & Exceptions
| Account | Balance | Days PD | Last Contact | Last Action | Risk |
|---|---|---|---|---|---|
| ACC-78432 | $12,400 | 94 | 12 days ago | Final notice sent | High |
| ACC-61205 | $8,750 | 67 | 5 days ago | PTP missed | High |
| ACC-44891 | $6,200 | 82 | 18 days ago | No response | High |
| ACC-92104 | $4,100 | 45 | 3 days ago | Payment failed | Medium |
| ACC-15678 | $3,890 | 38 | 7 days ago | Dispute filed | Medium |
Tratta Usage & Optimization
Using 63% of recommended feature set
63 / 100
Consumer Self-Service Portal
82% of accounts eligible
Omnichannel Campaigns
Quick WinOnly 24% of portfolios enrolled
Enable campaigns on low-balance accounts to increase recovery rate by up to 10–15%.
Payment Plans
Quick Win9% of total collected via plans, peers: 18%
Promote payment plans for balances over $500 to reduce skip rates by ~20%.
Multilingual IVR
Quick WinPotential uplift for non-English segments
Enable Spanish IVR to reach 14% of your portfolio currently underserved.
Dispute Management
4 active disputes
Custom Reports
Quick Win0 scheduled reports
Schedule weekly recovery reports to keep stakeholders aligned and spot trends early.